To the cunning reply, I chose to play it cool and I tried to outsmart the person I talked to in a gentle manner: Me: Dear Mr. XXX, Your reply was one of the most elegant ones I received even though it contained a trace of controlled anger. However, I do insist on having an […]

Since I became the “person” in charge of the building. Companies that work for us and that are under a contract of maintenance with us hate me. They rarely missed an opportunity to tell me their feelings one way or another to my direct reminders (emails). However, I probably received today the most elegant reply […]

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